Vietnam Airlines aims for five-star rating

At the moment it is at four-star standardin Business Class on routes to and from the UK, Germany, France,Australia, Japan, and South Korea.

VNA has built and improved upon the quality provided to premiumpassengers and on long-haul flights.

Services are in accordance with thestandards of leading airlines around the world, from check-in anddeparture lounges to dining and in-flight services.

Its human resourcesare also fully trained in line with such standards and the carrier hasmet all criteria of Skytrax (a UK-based consultancy that operates anairline and airport review and ranking site).

In its ground services, the airline focuses on improving andproviding customer services for business class, such as creating acustomer care database. Check-in for business class has been decoratedwith a mix of elegance and luxury and departure lounges have beenupgraded.

VNA will also provide duty free shopping on all international flights from January 1, 2016.

According to Mr. Dang Ngoc Minh, General Director of VietnamAirlines, in this early stage of implementing four-star standards itsticket prices will not change. The number of seats in business classwill increase by 75 to 80 per cent after two months of putting its newAirbus A350 and Boeing 787 aircraft into operation.

Since mid-2014 Skytrax has passed VNA in 80 per cent of the more than970 criteria in reaching four-star standards, according to Mr. Dang AnhTuan, Head of Market Services.

New planes attract passengers

Nationalflag carrier Vietnam Airlines said increasing numbers of passengers areflying business class to experience the Boeing 787-9 Dreamliner andAirbus A350-900 XWB.

 

Vietnam Airlines director Pham NgocMinh said passenger occupancy in the three months since the Boeing 787and Airbus 350 had entered service had increased to up to 80%.

“Passengers are impressed with thefour-star services and new planes,” Minh said. “We spent USD2bn onupgrades to attract more passengers.”

Vietnam Airlines is the first carrier in Asia to have both the Boeing 787-9 Dreamliner and Airbus A350-900 XWB in operation.

The Airbus 350 currently operates onthe Hanoi/HCM City – Paris route. Vietnam Airlines is currently runningthe new Dreamliner on the Hanoi-HCM City route from August 3 and beganHanoi/HCM City to London Heathrow services in September. The Dreamlinerwill eventually operate on flights to Frankfurt.

 

Vietnam Airlines aims for five-star rating

Vietnam Tour Expert Help: www.24htour.com
Halong Bay Cruises Tour Expert Help: www.halongcruises.com.au

#vietnamtravelnews #vntravelnews #vietnamnews #traveltovietnam #vietnamtravel #vietnamtour
Vietnam Travel News - Explore what"s happening around Vietnam.
www.vntravelnews.com
www.facebook.com/vntravelnews
www.twitter.com/vnntravelnews
www.pinterest.com/vntravelnews/
https://plus.google.com/+Vntravelnewscentre/